If blackberry link displays an error, search the blackberry knowledge base for any related articles. troubleshooting checklist: ensure usb cable is connected correctly: if the device is still unable to connect a re-install of blackberry link may be necessary.. If your device loses its connection to blackberry link, your music, pictures, videos, and documents continue to sync or copy when your connection is re-esablished. note: if you delete fles from your device, blackberry link doesn't delete them from your computer. if you delete fles from. Verify that your smartphones wi-fi connection is turned on, and review the wireless connection status bar icons to determine your current connection. to learn more about the various icons, check out the wireless connections icons section found within the blackberry z10 user guide..
Try this: unistall blackberry link if downloaded from website. install the driver too from device manage. now connect your z10 to computer. let the phone install blackberry link on computer. follow the instructions. restart the computer for change in configurations. i tried this and helped in solving the problem. To install blackberry link without possessing/connecting a device, download the app, install blackberry link for windows. using the provided usb cable, connect the blackberry 10 smartphone to the computer. from the "blackberry link" installation window, click download and install.. [ youtube link for mobile viewing] using your blackberry